Your privacy is our priority. This document clearly explains how u99 collects, uses, stores and protects your personal data throughout your use of our platform.
We take every aspect of member privacy protection seriously. The following are the core commitments of u99 toward your data.
All your personal data and financial transactions are secured with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
U99 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes without your consent.
You have the right to access, amend, and request deletion of your personal data at any time. Contact our support team and we will process your request within 72 hours.
Your data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and round-the-clock security monitoring by our expert team.
U99 uses cookies solely to improve your browsing experience. You can manage your cookie settings through your browser at any time without affecting the core functionality of the platform.
In the event of any security incident involving your data, u99 will notify you within 72 hours via your registered email, along with the steps that have been taken.
This Privacy Policy describes the data collection and usage practices of u99 (u99.lc). By using our platform, you agree to the terms set out in this document. If you do not agree, please discontinue use of the platform.
U99 collects your personal information through several channels as you interact with our platform. We only collect data that is genuinely necessary to provide you with a quality and secure service.
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Account Verification & KYC |
| Contact Information | Email address, phone number, residential address | Communication & Transaction Verification |
| Financial Data | Bank account number, eWallet details | Deposit & Withdrawal Processing |
| Technical Data | IP address, device type, web browser | Platform Security & Optimization |
| Activity Data | Gaming history, wagering, login records | Service Enhancement & Compliance |
All information you provide during registration and the KYC (Know Your Customer) process is required to ensure your account security and compliance with applicable legal requirements. We do not collect sensitive data such as your health information or religious beliefs.
The personal data you provide to u99 is used responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:
U99 will not use your data for any purpose not stated in this Privacy Policy without first obtaining your explicit consent.
U99 understands how important the confidentiality of your personal data is. We only share your information in very limited situations and only with parties that genuinely need it to enable us to provide services to you.
All third parties involved are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. u99 does not sell your data to advertisers or data brokers under any circumstances.
Protecting your personal data from unauthorized access, loss or misuse is a responsibility we take extremely seriously. u99 implements multiple layers of comprehensive security protection:
While u99 takes all reasonable steps to protect your data, no security system is completely impenetrable. We encourage you to take precautions such as using a strong password and not sharing your login credentials with anyone.
U99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and your experience on the u99 platform.
U99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:
When your data is no longer needed, u99 will securely delete it using methods that ensure it cannot be recovered. You may request early deletion of your data by contacting our support team, subject to legal compliance requirements.
As a u99 member, you have clear rights regarding your personal data. u99 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data in our records.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You have the right to object to the processing of your data for certain purposes, such as direct marketing.
You may request your data in a machine-readable format for transfer to another platform if needed.
You may request that we restrict how we process your data in certain permitted situations.
To exercise any of the above rights, contact our support team via live chat or email. We will process your request within 72 business hours. Please note that certain rights may be subject to specific legal requirements.
U99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any changes will take effect immediately upon being published on this page.
When we make significant changes, we will notify you via an in-platform notification and to your registered email. The "Updated" date at the top of this document will always reflect the date of the latest revision made.
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of the u99 platform after any changes is considered your acceptance of the updated terms.
If you do not agree with any changes to this Privacy Policy, please stop using the platform and contact us to close your account. Any valid cash balance will be returned in accordance with standard withdrawal procedures.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:
For more information regarding your rights as a platform user, please also refer to Terms and Conditions us and the page Responsible Gaming.
The most common questions asked by our members regarding privacy and data protection on the u99 platform.
Register a free account now and enjoy an online entertainment platform that puts your privacy and security first at every step.