At u99, gaming enjoyment goes hand in hand with responsibility. We provide a range of self-control tools, support resources, and practical guides so every member can enjoy a healthy, safe gaming experience within sensible limits.
Online gaming should be a fun source of entertainment — not a cause of stress or financial hardship. u99 is committed to supporting every member in staying within healthy and responsible limits.
Playing at u99 should be an enjoyable part of your leisure time, not something that disrupts your daily life, personal relationships, or financial stability. We understand that the line between entertainment and unhealthy habits can sometimes blur — that is why u99 provides a comprehensive suite of tools and support resources to help you stay in control.
U99's Responsible Gaming Policy is more than a formal document — it reflects our core values as a platform that genuinely cares about the well-being of every member. We are constantly working to create a transparent, fair, and supportive gaming environment that meets the individual needs of every user in Malaysia.
U99 provides a range of control tools that you can use at any time, directly from your account — free of charge and with no additional fees.
Set the maximum deposit amount you can add to your u99 account each day or each week. Once the limit is reached, the system will automatically block any additional deposits until the limit period resets.
Set a time limit for each gaming session. When the set time is almost up, the system will send you a reminder. This helps you stay aware of how long you have been playing.
Set the maximum amount you are willing to lose within a given period. Once your loss limit is reached, your account will be automatically blocked from placing new bets for that period.
Need a short break? Use the Time Out feature to lock your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets.
If you feel the need to stop playing for a longer period, you may apply for self-exclusion for 6 months, 1 year, or permanently. Such requests are processed within 72 hours.
Monitor your own gaming activity by reviewing your betting history, deposits, and withdrawals in your account. This information helps you make smarter decisions about your playing habits.
Recognising warning signs early is an important first step. Go through this list honestly — there are no right or wrong answers.
Ask yourself these questions honestly before and after every gaming session:
If you answered "No" to any of the questions above, that is a sign to reassess your gaming habits and make use of the self-control tools provided by u99.
Setting game limits at u99 is simple and can be done directly from your account in under 5 minutes.
The limit you set will take effect immediately. However, any request to relaxing existing limits require a 48-hour cooling-off period as an additional protective measure.
Access your account via u99.lc using your registered username and password. Make sure you log in to the correct account.
Click the profile icon at the top right of the screen, then select "Account Settings" or "Game Controls" from the menu that appears.
Select from Deposit Limit, Loss Limit, Session Time Limit, Time Out, or Self-Exclusion based on your current needs.
Set an amount or duration that suits your budget and needs. You can do this on a daily, weekly, or monthly basis.
Review the details you have entered, then confirm. The limit will take effect immediately and you will receive a confirmation via your registered email.
If you feel you need a longer break or wish to stop playing permanently, u99 offers a comprehensive Self-Exclusion option. This is a step we take very seriously to protect your wellbeing.
Once self-exclusion is activated, all access to the platform will be blocked, including your gaming account, mobile app, and any promotional emails. Any valid fund balance in your account will be returned via your original payment channel.
If you or someone you know needs further help, the following organisations offer free and confidential support in Malaysia.
KKM provides counselling and treatment services for gambling addiction through government hospitals across Malaysia. These services are free for Malaysian citizens.
Befrienders provides emotional support and empathetic listening services for those experiencing stress, depression, or addiction-related issues, including problem gambling.
Gamblers Anonymous is a 12-step program that helps individuals struggling with problem gambling through group support and voluntary experience sharing.
Talian Kasih, operated by the Ministry of Women, Family and Community Development, provides counselling and referral services for a range of issues including addiction and family problems.
U99 encourages every member who needs help to reach out to our support team or the organisations above without any hesitation. Asking for help is a sign of strength, not weakness. The u99 support team is also ready to help you set limits or apply for self-exclusion at any time.
Follow these simple guidelines to ensure your gaming experience at u99 remains enjoyable and well within your control.
Before playing, decide how much money you are willing to lose. Think of it as the cost of entertainment — just like a movie ticket or a dinner out.
Treat gaming at u99 as entertainment only. Do not play with the expectation of earning a steady income or solving financial problems.
Do not play for too long without a break. Get up, stretch, drink some water, and do something else. Taking breaks helps you make smarter decisions.
If you have reached your loss limit, stop. Adding more bets to "win back" lost money is a dangerous habit to avoid.
Avoid playing when you feel stressed, angry, sad, or under the influence of alcohol. An unstable emotional state can impair your judgment.
Do not share your u99 account password with anyone. Ensure your account cannot be accessed by underage individuals or anyone who should not be using it.
Make sure gaming does not cut into time that should be spent with family, friends, or work. Balance is key to a healthy life.
Every game at u99 uses a certified random number generator. No strategy can guarantee wins — every round is fully independent and random.
The most frequently asked questions by u99 members about responsible gaming and self-control tools.
Register a u99 account today and enjoy a safe, fair, and responsible gaming experience — backed by the best self-control tools for every member in Malaysia.